Reporting to the Director Customer & Community Services, you will lead customer service functions, oversee customer-facing systems and processes, and ensure customer insights inform organisational decision-making.
Key responsibilities
- This exciting new role is responsible for delivering Council’s Customer Experience (CX) Strategy and ensuring consistent, high-quality, customer-centred services across all channels.
- Use data and insights to continuously improve service delivery and community outcomes.
What You’ll Bring
- Lead customer service operations across the Swan Hill municipality.
- Drive a solid customer-first culture.
What you need
- Experience in customer experience leadership and service delivery.
- Proven ability to drive change and continuous improvement.
- Experience with CRM systems and digital tools.
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📌 Customer Experience Manager (Swan Hill)
🏢 Rural City of Swan Hill
📍 Swan Hill
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