Job Description

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Thomas Cook Boot and Clothing – Nunawading VIC

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Thomas Cook began making boots out of an inner suburb of Melbourne in 1924 and continues to deliver Australian designed apparel and footwear to today’s market. Synonymous with the Australian Outback, Thomas Cook has become an iconic representation of true Australian life through four generations of the Cook family. The brand and product have become an integral part of the Australian country lifestyle. Our brands include Thomas Cook, Wrangler, Bullzye, Pure Western, Avenel Hats & Twisted X Boots.

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We are looking for a customer service person with excellent communication skills, a positive attitude, and a strong commitment to helping customers. This role is ideally suited to early-career candidates looking to build their skills and grow their career in customer service and gain valuable hands‑on experience in a supportive team environment.

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The Customer Service Officer is responsible for providing outstanding service to customers, managing enquiries and orders, along with supporting a variety of administrative and coordination tasks to ensure smooth operations within the business.

Key Responsibilities n

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- Manage incoming calls and respond promptly and professionally to customer queries.
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- Process customer orders accurately using SalesNet and AP21 systems.
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- Maintain the Stockline Showroom, ensuring it is presentable and up to date.
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- Assist NZ Representatives with administrative tasks as required.
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- Attend team meetings and actively participate in discussions.
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- Proofread and review Seasonal/Stockline Product Guides and Rangebooks.
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- Make product recommendations to customers based on their specific needs.
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- Adhere to communication guidelines, policies, and procedures.
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- Manage stationery and office supplies to ensure adequate stock and smooth office operations.
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- Ad hoc analysis and duties as required
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Key Skills & Attributes nn
- Excellent communication and interpersonal skills
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- Strong attention to detail and accuracy
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- Ability to multitask and prioritise workload
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- Proficient in Microsoft Office (Excel, Word). Experience with Adobe software would be beneficial
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- Team player with a positive, proactive attitude
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- Work in line with the company’s values
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- Compliance with the human resource policies of the Company as wide-ranging from time to time
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📌 Customer Service Officer (Victoria)
🏢 Thomas Cook Boot and Clothing
📍 Victoria