Business Systems Support Specialist - 6 Month Contract | Full Time | Condell Park, Sydney
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About Zip Water:
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At Zip Water, we're not just hydrating the world. We're revolutionising the way people access and enjoy water. With cutting-edge technology, sustainability at our core and design excellence that elevates any space, Zip is a global leader in instant boiling, chilled and sparkling water systems.
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About the role:
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We are looking for an experienced Business Systems Support Specialist to join our IT team on a 6-month contract, with an immediate start available.
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This role has been created to provide additional support to the business during a busy period, so we're looking for someone who can hit the ground running. You'll play a key role in supporting our ERP environment, troubleshooting complex system issues, supporting users and working closely with stakeholders to ensure our business systems continue to run smoothly.
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What you'll be doing:
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Providing day-to-day support for Pronto Xi and related business systems
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Troubleshooting and resolving system issues and user requests
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Investigating data, reporting and integration-related queries
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Supporting system enhancements, testing and continuous improvement initiatives
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Managing user access, security settings and system configurations
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Working closely with stakeholders, vendors and the wider IT team to deliver practical solutions
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Identifying opportunities to improve processes, system performance and user experience
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What we're looking for:
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Demonstrated Pronto Xi experience is essential
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Previous experience supporting ERP systems in a business environment
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Strong problem-solving skills and the ability to investigate and resolve issues effectively
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Experience with SQL, reporting tools and data analysis
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Experience supporting system integrations and third‑party applications
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A collaborative approach and the ability to build strong relationships with stakeholders
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Strong communication and organisational skills
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The ability to manage competing priorities and work independently
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This is a great opportunity to join a supportive IT team and make an immediate impact across the business. You'll have the opportunity to work on a range of business systems, solve complex problems and contribute to system improvements during an important period of growth and activity.
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What we offer:
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Access to a rewards platform with savings from a wide range of retailers across Australia and New Zealand.
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Employee discounts on Zip products and services.
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Employee Assistance Program (EAP).
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Refer a Friend program.
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Commitment to ongoing learning and development.
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Reward and recognition programs, including 5C’s Excellence Awards, Employee of the Year and Service Awards.
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Access to novated car leases through Summit Fleet.
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The prospect to work for a company passionate about environmental sustainability, innovation, technology and quality.
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We are committed to creating a diverse, inclusive and culturally safe workplace and encourage applications from people of all backgrounds and experiences.
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📌 Business Systems Support Specialist (FTC) (New South Wales)
🏢 Zip Water
📍 New South Wales
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