Job Description

Job Details:

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· Must Have Skills:
n Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

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· Supporting complex real-time monitoring environments.

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· Part of end-to-end IT support team which also managed projects

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· Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

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· Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android

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· Nice to Have Skills:

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· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

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· Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)

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· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

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· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

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· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network

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· Loading/Reloading of PCs with Customer standard image for deployment.

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· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

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Detailed Job Description

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· IT skilled with over 10 + years of hands-on expertise in infrastructure, end-user support,



and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.

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Onsite operational support of voice end points (e.g., Physical hard phones on desk running over

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· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

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· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

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· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

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· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers

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· Loading/Reloading of PCs with Customer standard image for deployment.

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· End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution

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· Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes

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· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

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Minimum Years of Experience-10 year

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· Certifications Certificate -ITIL Information Technology Knowledge

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Interview Process (Is face to face required?) no

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Any additional information you would like to share about the project specs/ nature of work-no

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📌 EUC Engineer Desk Top support with Proxy Admin (Victoria)
🏢 Infosys APAC
📍 Victoria