Job Description

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We are seeking an organized, detail-oriented Insurance Administrator to join our client's team. In this key operational role, you will manage day-to-day policy administration, process client documentation, maintain accurate records, and support our brokers/underwriters in delivering exceptional service. The ideal candidate possesses strong data management capabilities, excellent communication skills, and a solid understanding of insurance administration procedures.

Insurance Administrator n

Location: Norwest, Sydney

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Job Type: Full time, onsite

Job Summary n

We are seeking an organized, detail-oriented Insurance Administrator to join our client's team. In this key operational role, you will manage day-to-day policy administration, process client documentation, maintain accurate records, and support our brokers/underwriters in delivering exceptional service. The ideal candidate possesses strong data management capabilities, excellent communication skills, and a solid understanding of insurance administration procedures.

Key Responsibilities Policy & File Administration n

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Process new policy applications, renewals, endorsements, and cancellations in compliance with company and regulatory standards.

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Issue certificates of insurance (COIs), cover notes, and policy documentation accurately and in a timely manner.

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Review application forms and policy documents to verify accuracy and resolve discrepancies.

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Client & Stakeholder Communication nn
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Serve as a primary point of contact for routine administrative inquiries from clients, brokers, and underwriters via phone and email.

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Follow up with clients to collect outstanding documentation, signatures, or premium payment confirmations.

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Assist clients with routine updates, such as changes of address or policy adjustments.

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Data Management & Compliance nn
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Maintain and update client databases, CRM records,



and policy management systems.

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Ensure strict compliance with data privacy regulations and confidential handling of client data.

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Prepare routine administrative reports on renewals, policy statuses, and premium tracking.

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Operational Support nn
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Assist with billing support, including invoicing, premium reconciliation, and payment tracking.

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Support the claims team by logging initial loss notifications and forwarding documents to adjusters.

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Identify opportunities to streamline administrative workflows and improve operational efficiency.

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Qualifications & Skills Required: nn
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Education: High school diploma or equivalent (Associate's or Bachelor's degree preferred).

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Experience: 2+ years of administrative experience, preferably within an insurance agency, brokerage, or financial services environment.

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Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with CRM or policy management systems.

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Detail Orientation: Exceptional accuracy in data entry and document review.

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Communication: Strong written and verbal communication skills with a professional demeanor.

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Organisation: Demonstrated ability to prioritize tasks, manage high volumes of work, and meet strict deadlines.

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Preferred: nn
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Relevant industry license or certifications (e.g., Tier 2 / Tier 1 Insurance Broking, Agent/Broker License, or AIS certification).

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Working knowledge of commercial or personal lines insurance products.

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What We Offer nn
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Competitive salary.

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- Opportunities for professional development and industry training/certification support. Clear pathways for insurance broker or underwriter.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Insurance Administrator (New South Wales)
🏢 Randstad
📍 New South Wales