Job Description
Cumberland City Council's Customer Experience team seeks a proven leader to drive high-quality, end-to-end customer experiences.
The role leads staff across Council sites, fostering a customer-centric culture and sustaining service standards while overseeing multi-channel inquiries and complex requests.
Applicants should have tertiary qualifications (or extensive related experience) and a track record of engaging teams, with robust communication and change-management skills.
📌 Customer Experience Team Lead Community Services New South Wales (Australia)
🏢 Careers at Council
📍 Australia
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