Job Description
Australian Citizens residing in Australia only respond. Must be able to obtain Negative Vetting Level 1.
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Criteria
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Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira Enterprise Service Management, BMC remedy or ServiceNow.
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Strong programming skills in languages such as Python, Java and Groovy.
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Experience with AWS or other cloud services.
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Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket.
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Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products.
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Solid problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team setting.
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Qualifications
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ITIL Foundation or higher ITIL level qualifications (e.g.,



ITIL Managing Qualified, ITIL Strategic Leader).
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Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
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Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk.
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Knowledge of infrastructure-as-code tools (Terraform, CloudFormation). Previous experience in a similar role within a large enterprise environment.
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Required Skills: IT Service Management CI/CD Zendesk Pipelines ServiceNow ITIL Bitbucket Gitlab AWS DevOps Communication Skills Programming JIRA Java Python Communication Management

📌 Senior Esm Devops Engineer Canberra (Australia)
🏢 Softtest pays pty
📍 Australia