Job Description

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Location: Roma

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Department: Customer Experience & Library Services

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Compensation: Fortnightly payment. Annual salary AUD $72,400.00 - $72,400.00

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Employment type: Permanent, Full-Time

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Work Arrangement: On-site

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About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

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To be the welcoming, professional first point ofcontact for the community, ensuring consistent access to Council services,information, and support across all channels.

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The role provides frontline service for enquiries,transactions, and requests, while also supporting business processes such asfacility bookings. By combining accuracy with care, the role helps deliverCouncil’s “One Region, One Team ” vision , ensuring services areaccessible, well-managed, and trusted.

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This position also provides regional relief to othercustomer service centres as required.

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Key Responsibilities

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Customer Experience &Service; Delivery

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Business Support &Facility; Bookings

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Digital Services &Records;

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Continuous Improvement& Qualified Standards

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For full details of this position, please ensure youdownload the attached Position Description, which provides the detailedresponsibilities and required skills, experience and qualifications.

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Details:

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- Permanent, Full-time Position
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- Maranoa Regional Council Certified Agreement 2023 - Stream A- Level 3 - $72,476.02 per annum
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- Maranoa locality allowance $72.00 per fortnight
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- Work a 9-day fortnight with a Rostered Day Off.
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- Access Long service leave after seven (7) years
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- Five weeks of annual leave annually
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- Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
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- Three weeks sick leave annually
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- Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
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- Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
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- Discounted Gym Memberships at PCYC and Snap Fitness
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- Discounted Health Insurance through Bupa
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Additional Information

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MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

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The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

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Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace

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File Name

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CUSTOMER EXPERIENCE & LIBRARY SERVICES - Position Description - Customer Service Officer (0985).pdf

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#J-18808-Ljbffr

📌 Customer Service Officer - Roma
🏢 Maranoa
📍 Roma