Folio Digital is hiring a Customer Care Specialist in Melbourne to be the first point of contact for customers across phone, email, and portal channels. You will resolve what you can at first contact, escalate when necessary, and keep customers informed from start to finish.
You will work with Microsoft 365 services and our knowledge base to assist clients, manage case queues, and maintain accurate records. Flexibility to roster across published support hours is required.
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📌 Customer Success & Support Specialist (Melbourne)
🏢 Folio Digital
📍 Melbourne
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