Canberra Airport - Customer Service Officer
Canberra The Runway
Job Description
With us, you'll experience the scale of working with Australia's leading airlines, while still being part of a business that treats you like an individual.
Every shift is about keeping the skies safe, keeping Australia's airports moving and making travel journeys memorable for passengers.
Our values are at the heart of everything we do, and we're excited to welcome people who share them.
When we work with those who live our values every day, we strengthen and protect the excellent culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.
How we support youWe'll support your growth with ongoing career training and development through our in-house programs, and you'll also enjoy access to discounts and perks across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.
About the Job:As a Customer Service Officer, you'll be the first point of contact for passengers, providing seamless check‐in and boarding experiences.
This role requires someone who can stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.
Your work will include:
Assisting passengers with check‐in, boarding passes, and baggage
Providing support to passengers with special assistance needs
Directing passengers safely to gates and boarding areas
Handling missing baggage enquiries and basic admin tasks
Representing the airline and Star to the highest standard
We're looking for someone who is resilient and adaptable, with solid communication skills and a natural ability to solve problems.
You'll need to remain calm in busy situations, work well in a team, and bring a professional and empathetic approach to every interaction.
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