Job Description

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We’re looking for an enthusiastic and committed Front Office Supervisor to join and lead our Front Office team at Holiday Inn & Suites Bondi Junction by IHG. You'll play a vital role in delivering exceptional guest experiences and helping create a warm, welcoming, and guest-focused environment.

What’s on offer n

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- Full time role based in vibrant Bondi Junction
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- Steps away from the Bondi Junction Transport Hub
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- Discounted accommodation worldwide
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- Ongoing training, development, and career growth
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- Be part of a supportive and passionate team
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Responsibilities nn
- Support daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction
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- Help lead, train, and support the Front Office team, fostering a collaborative and guest-first culture
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- Manage rostering and ensure adequate coverage during peak times
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- Resolve guest concerns promptly and professionally
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- Work closely with other departments, especially housekeeping and reservations, to deliver a seamless guest experience
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- Oversee billing, payments, and adherence to credit procedures
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- Maintain a high standard of presentation, ensuring team members are in uniform and delivering service with genuine warmth
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- Monitor room allocations, manage special requests,



and accommodate VIP guests
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- Uphold safety, security, and hotel policies at all times
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- Provide leadership, coaching, and support to your team, helping them grow and succeed
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- Handle any maintenance issues by reporting faults promptly
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Requirements nn
- 1-2 years of Front Office leadership experience in a hotel environment
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- Proficiency with OPERA (essential) and general administration (Microsoft Office)
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- Strong organisational skills with the ability to multitask and remain calm under pressure
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- Exceptional communication skills and the ability to connect with guests from all walks of life
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- A genuine passion for hospitality and delivering memorable guest experiences
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- Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays
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La Vie Hotels and Resorts is an owner-centric, independent hotel management company, offering tailored, strategic management solutions for a diverse range of properties. Partnering with major international brands, our portfolio spans across Australia, Asia, and Europe, including bustling city hotels, luxury resorts, and boutique destinations.

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📌 Hotel Supervisor - Front Office (New South Wales)
🏢 Holiday Inn & Suites Sydney Bondi Junction
📍 New South Wales