Job Description

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LevelEight is a growing technology company creating connected digital solutions for venues, suppliers and partners. As we expand, integrations with external platforms will play an increasingly important role in delivering a reliable and scalable experience for our customers.

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We are looking for an Integrations & Solutions Manager to own new integrations from initial discovery through to development, testing and successful rollout.

About the Role n

You will be the link between our venue partners, technology suppliers and internal development team.

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You will meet with venues and partners to understand their systems and operational requirements, review third-party APIs, and define how new integrations should work within the LevelEight platform.

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You will translate commercial and operational needs into clear technical requirements, coordinate implementation with our Technical Leads and developers, and manage testing, onboarding and launch.

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This is ideal for someone who combines technical understanding with strong communication, organisation and stakeholder-management skills. You do not need to be a full-time software developer, but you must understand APIs, system integrations and data flows well enough to guide an integration from concept to production.

Key Responsibilities n

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- Meet with venues to understand their systems, workflows and integration requirements.
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- Build solid working relationships with venue teams, technology suppliers and integration partners.
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- Review API documentation, webhooks, authentication methods and data structures.
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- Obtain the documentation, credentials, sandbox access and technical support required for implementation.
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- Map how data and user activity will flow between LevelEight and external systems.
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- Translate venue and partner requirements into user stories, process maps, specifications and acceptance criteria.
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- Work with Technical Leads to assess feasibility and determine the appropriate engineering approach.
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- Coordinate integration delivery with the Project Manager, developers, suppliers and venues.
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- Manage dependencies, risks, changing requirements and implementation blockers.
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- Develop test plans and coordinate internal, supplier and venue acceptance testing.
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- Validate expected workflows, data accuracy, error handling and failure scenarios.
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- Coordinate venue onboarding, configuration, deployment and go-live activities.
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- Monitor integrations following launch and coordinate issue resolution.
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- Maintain accurate integration, supplier and support documentation.
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- Identify ways to make future integrations faster, more reliable and reusable.
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- Provide input into LevelEight’s product and integration roadmap.
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About You n

You are comfortable moving between conversations with venue operators, external suppliers and software developers. You ask detailed questions, identify gaps early and take ownership of delivering a successful outcome.

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You can understand technical documentation while also explaining complex concepts clearly to non-technical stakeholders. You are commercially aware, highly organised and comfortable working in a growing company where priorities can change.

Essential Experience n

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- Experience delivering software integrations, technical implementations or digital products.
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- Practical knowledge of REST APIs, webhooks, authentication and system-to-system data exchange.
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- Ability to read and assess API and technical documentation.
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- Experience gathering requirements from customers and operational stakeholders.
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- Ability to translate business requirements into clear instructions for developers.
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- Experience coordinating work across customers, suppliers and technical teams.
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- Strong project ownership, organisation and problem-solving skills.
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- Excellent written and verbal communication.
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- Ability to manage several integrations and competing priorities at once.
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Desirable Experience nn
- Experience with venue, hospitality, ticketing, booking, point-of-sale or payment technology.
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- Experience in a SaaS, platform or technology start-up.
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- Familiarity with Postman or similar API-testing tools.
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- Understanding of JSON, OAuth and webhook-based integrations.
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- Experience producing process maps, user stories or data-flow diagrams.
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- Familiarity with project-delivery platforms such as Jira, Linear, Monday.com or ClickUp.
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- Basic experience using SQL, system logs or other troubleshooting tools.
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- Previous experience in solutions consulting, implementation management, technical business analysis, technical account management or product management.
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What Success Looks Like nn
- Venue requirements are clearly understood before development begins.
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- Developers receive complete and technically sound requirements.
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- New integrations launch with minimal delays and rework.
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- Venues and suppliers remain informed and supported throughout implementation.
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- Risks and technical limitations are identified early.
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- Integrations are reliable, scalable and properly documented.
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- LevelEight develops a repeatable process for onboarding suppliers and launching integrations across multiple venues.
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Hiring Process n

Our expected recruitment process includes:

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- An introductory conversation with LevelEight.
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- An interview focused on relevant experience and working style.
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- A practical integration or requirements-based discussion.
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- A final conversation with key members of the team.
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- Reference and right-to-work checks.
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We aim to communicate clearly with candidates throughout the process.

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📌 Integrations & Solutions Manager (New South Wales)
🏢 LevelEight.ai
📍 New South Wales