Job Description

Job Title n

DevOps & Platform Support Engineer - 24x7 on-call rotation

Job Title n

DevOps & Platform Support Engineer - 24x7 on-call rotation

Job Description n

Build cloud solutions. Own critical platforms. Solve complex technical challenges.

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Concentrix TPS is the technology and service design practice of Concentrix, delivering cloud engineering, contact centre and digital services to some of Australia and New Zealand’s largest organisations.

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Concentrix TPS is the technology and service design practice of Concentrix, delivering cloud engineering, contact centre and digital services to some of Australia and New Zealand’s largest organisations.

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We’re growing our ANZ Managed Services & Cloud Engineering team and are looking for a DevOps & Platform Support Engineer who enjoys a mix of hands-on cloud engineering, automation, production support and technical ownership.

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This involves standard business hours with a mandatory shared 24x7 on-call rotation and applicable on-call allowance.

The opportunity n

This is a dual-focus engineering role.

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You’ll be the technical SME and Level 2 support owner for a critical communications platform within a long-running Managed Services environment. You’ll own incidents, problem management, changes, platform health and vendor escalations, while helping ensure the service remains reliable and well supported.

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Alongside this, you’ll work across our wider ANZ cloud portfolio, designing and building solutions, improving existing customer environments and delivering AWS and Azure cloud engineering, Infrastructure as Code, CI/CD and automation.

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It’s a excellent opportunity for someone who enjoys both building technology and taking ownership of what they build.

What you’ll be doing n

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- Act as the technical SME for a critical production platform and provide Level 2 support.
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- Troubleshoot incidents, identify root causes and drive preventative improvements.
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- Coordinate production changes from impact assessment and approval through to implementation and rollback.
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- Work with vendors, customers, engineers and Service Delivery Managers to resolve complex technical issues.
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- Design, build and enhance AWS and Azure cloud environments.
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- Develop Infrastructure as Code using Terraform, CloudFormation, CDK, Pulumi or similar.
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- Design and maintain CI/CD pipelines and DevOps automation.
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- Support cloud applications, containers and production environments.
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- Implement monitoring, logging and alerting to improve platform reliability.
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- Maintain runbooks, technical documentation and knowledge across the team.
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What we’re looking for nn
- 5+ years’ experience designing and developing cloud solutions.
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- Strong hands-on experience with AWS and/or Azure.
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- Proven experience with Infrastructure as Code and CI/CD.
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- Strong Linux,



networking and scripting skills, ideally with Python, Bash or Node.js.
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- Experience with Docker and Kubernetes.
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- Experience with cloud monitoring, logging and observability tools.
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- Production support experience in a managed services, ITIL or enterprise environment.
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- Understanding of incident, problem and change management.
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- Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues.
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- Experience working with third-party vendors and technical stakeholders.
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- Excellent communication skills and the ability to explain technical concepts to different audiences.
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- AWS or Azure Associate-level certification or above.
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Nice to have n

Experience with Amazon Connect, CCaaS, telephony/SIP, ITIL v4, AWS Solutions Architect Professional or Security Specialty would be highly regarded.

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You’ll be the primary owner of the platform, but you won’t be the only person who supports it. You’ll work as part of a broader engineering team with backup coverage and shared knowledge.

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Due to the nature of the project, you must be based in Australia with full, unrestricted working rights. Australian Permanent Residency is the minimum requirement; Australian Citizenship is preferred. Visa sponsorship is not available for this role.

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Ready to build, own and make an impact?

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If you’re a hands-on DevOps or Cloud Engineer who enjoys technical ownership, automation, problem-solving and working with modern cloud technologies, we’d love to hear from you.

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📌 DevOps & Platform Support Engineer - 24x7 on-call rotation (Queensland)
🏢 Concentrix
📍 Queensland