Job Description

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This position combines hands-on leadership, operational oversight and customer engagement, making it ideal for someone who enjoys building high-performing teams and improving processes in a growing business.

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Our client is a well-established Australian manufacturer and distributor serving the construction, industrial and building materials sectors. With a strong reputation for quality products, responsive service and reliable supply, the business has built long-term relationships with customers across a range of commercial and residential markets. Backed by experienced leadership and a commitment to continuous improvement, the company is experiencing ongoing growth and is investing in its people, processes and customer experience.

Description Leadership & Team Development n

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- Provide day-to-day leadership, guidance and support to the customer service team, setting clear expectations and leading by example.
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- Manage team capacity and workflow distribution to ensure customer requests, quotations and orders are handled efficiently.
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- Foster a culture of accountability, collaboration and exceptional customer care.
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- Conduct coaching sessions, performance reviews and ongoing development initiatives for team members.
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- Track and report on team performance, ensuring service targets and operational objectives are achieved.
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- Identify areas for skills development and implement training programs that enhance team capability.
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- Oversee recruitment activities, induction programs and employee performance management processes.
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This position combines hands-on leadership, operational oversight and customer engagement, making it ideal for someone who enjoys building high-performing teams and improving processes in a growing business.

Client Details n

Our client is a well-established Australian manufacturer and distributor serving the construction, industrial and building materials sectors.



With a strong reputation for quality products, responsive service and reliable supply, the business has built long-term relationships with customers across a range of commercial and residential markets. Backed by experienced leadership and a commitment to continuous improvement, the company is experiencing ongoing growth and is investing in its people, processes and customer experience.

Description Leadership & Team Development n

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- Provide day-to-day leadership, guidance and support to the customer service team, setting clear expectations and leading by example.
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- Manage team capacity and workflow distribution to ensure customer requests, quotations and orders are handled efficiently.
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- Foster a culture of accountability, collaboration and exceptional customer care.
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- Conduct coaching sessions, performance reviews and ongoing development initiatives for team members.
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- Track and report on team performance, ensuring service targets and operational objectives are achieved.
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- Identify areas for skills development and implement training programs that enhance team capability.
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- Oversee recruitment activities, induction programs and employee performance management processes.
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Customer Experience & Operational Support n

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- Ensure customers receive timely, accurate and professional assistance across phone and email channels.
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- Develop strong relationships with clients, becoming a trusted point of contact for key accounts when required.
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- Manage escalated customer concerns and complaints, delivering effective resolutions that protect customer relationships.
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- Supervise the accurate processing of orders and ensure complex transactions are completed correctly within business systems.
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- Work closely with internal sales teams to support revenue-generating activities, prepare quotes and improve the overall customer journey.
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- Contribute ideas and initiatives that streamline processes and enhance service delivery standards.
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Profile About You n

To be successful in this role, you will bring:

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- At least three years' experience leading customer service teams, either as a Customer Service Manager, Team Leader or senior customer service professional.
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- Demonstrated success in creating efficient processes and improving operational workflows.
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- The confidence to work autonomously while providing direction and support to a developing team.
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- Strong problem-solving skills and a proven track record of handling complex customer issues and dispute resolution.
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- Exceptional attention to detail, particularly when managing high-value or technically complex orders.
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- Excellent organisational and time-management skills, with the ability to juggle competing priorities.
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- Strong communication and relationship-building skills, with the ability to influence stakeholders at all levels.
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- Solid systems experience, including CRM platforms and ERP software. SAP exposure will be highly regarded.
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- Previous experience within steel, roofing, sheet metal, building materials or a related industrial sector will be viewed favourably.
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Job Offer What's In It For You? n

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- The chance to make a genuine impact within a growing business.
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- A leadership position where you can shape team performance and customer outcomes.
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- Ongoing opportunities for personal and professional development.
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- A supportive and results-driven workplace that values initiative and achievement.
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📌 Customer Service Manager (Campbelltown)
🏢 Michael Page
📍 Campbelltown