Job Description

BroadwaterPrivate Day Hospital (Southport, Gold Coast) and Little Edward Day Hospital(Spring Hill, Brisbane)(primary based Spring Hill, Brisbane)

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Are you anexperienced healthcare administration leader who is passionate about deliveringhigh-quality patient service, supporting teams, and driving operationalexcellence?

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We are seeking an experienced, organised and hands‐on Team Leader to lead administration services across Broadwater Private Day Hospital and Little Edward Day Hospital, both part of the Monash IVF Group. This is an exciting opportunity for a proactive leader who enjoys balancing operational oversight with day‐to‐day involvement in the team, ensuring exceptional patient service, efficient administrative processes, and a positive team culture across both sites.

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Reporting tothe Patient Services Manager and working closely with the Director of Nursing, you will provide hands‐on leadership to a small administration team, support smoothdaily operations, and help deliver a positive experience for patients, doctors,visitors, and stakeholders.

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Regulartravel between both hospital locations is required. The successful candidatemust hold a current unrestricted Queensland driver licence and have access to areliable, registered vehicle. The role also requires flexibility to commencework from 6:00am. Onsite parking is provided at both locations.

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About the role

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Lead,support, coach and develop administration staff across both sites.

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Ensureaccurate patient information, including financial consent, health fund checksand account enquiries.

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Coordinateworkflows, rosters, leave coverage and administration priorities.

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Maintainaccurate records and support confidentiality, compliance and accreditationrequirements.

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Buildeffective relationships internal and external stakeholders

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Support theatre list preparation, patientdocumentation, monthly reporting, incident reporting, and continuousimprovement initiatives.

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Promote exceptional customer service and supportcontinuous improvement initiatives.

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- Lead,support, coach and develop administration staff across both sites.
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- Overseeadmissions, bookings, scheduling, discharges, billing, receipting and end‐of‐day banking.
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- Ensureaccurate patient information, including financial consent, health fund checksand account enquiries.
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- Coordinateworkflows, rosters, leave coverage and administration priorities.
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- Maintainaccurate records and support confidentiality, compliance and accreditationrequirements.
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- Buildeffective relationships internal and external stakeholders
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- Support theatre list preparation, patientdocumentation, monthly reporting, incident reporting, and continuousimprovement initiatives.
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- Promote exceptional customer service and supportcontinuous improvement initiatives.
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About you

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You are aproactive, people-focused administration leader with healthcare, medicalpractice or hospital administration experience. You bring strong organisation,attention to detail and the ability to balance operational priorities whilesupporting a team.

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- Healthcare,medical practice or hospital administration experience.Day Hospital or Day Surgery experience highly desirable
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- Previousleadership or supervisory experience.
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- Strong emotional intelligence and demonstrated ability to buildeffective relationships and influence across a diverse stakeholder group
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- Knowledge of private healthcare funding and health fund billing.
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- Excellentorganisational and time management skills.
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- Abilityto improve processes, drive efficiencies and manage competing priorities.
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- Highcomputer literacy, including Microsoft Office and healthcare managementsystems; FYDO experience is highly regarded.
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- Understandingof patient administration, billing, private health fund processes andscheduling.
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- SatisfactoryNational Police Certificate.
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- Currentunrestricted Queensland driver licence and willingness to travel between sites.
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Why work for us? At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state‐of‐the‐art facilities provide an inspiring environment where cutting edge technology meets compassionate care.

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We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.

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Monash IVF Group values each and every one of our employees

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Leading the evolution of care means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

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- A Learning & Development Framework that supports your professional development
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- Participation in an annual Mentor Program
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- Ability to join our team of Peer Support Champions
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- Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
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- Discounts on MIVFG fertility and ultrasound services
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- Paid IVF Leave
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- Paid Parental and Partners Leave
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- Access to Fitness Passport Gym Membership
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- Celebrate successes through our Internal Recognition Program.
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- Benefit from our Employee Referral Program when you bring excellent talent onboard.
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All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.

📌 Day Hospital Patient Services Team Leader (Queensland)
🏢 Monash IVF Group
📍 Queensland