Job Description

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- Provide first-line functional support for business-critical operational systems .
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- Triage, investigate and progress incidents, service requests and system issues .
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- Resolve assigned issues within established procedures and service levels .
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- Follow established runbooks, troubleshooting procedures and escalation pathways .
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- Capture accurate incident records, troubleshooting steps, evidence and resolutions.
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- Escalate complex issues to appropriate technical or application support teams.
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- Communicate effectively with business users throughout the incident lifecycle.
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- Assist with identifying recurring issues and opportunities for service improvement.
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- Maintain support documentation, procedures and knowledge articles.
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- Collaborate with operational, application and technology teams to maintain reliable system services.
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- 12 Month Contract
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- $660 Per Day
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- Brisbane Based
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Key Responsibilities nn
- Provide first-line functional support for business-critical operational systems .
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- Triage, investigate and progress incidents, service requests and system issues .
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- Resolve assigned issues within established procedures and service levels .
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- Follow established runbooks, troubleshooting procedures and escalation pathways .
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- Capture accurate incident records, troubleshooting steps, evidence and resolutions.
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- Escalate complex issues to appropriate technical or application support teams.
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- Communicate effectively with business users throughout the incident lifecycle.
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- Assist with identifying recurring issues and opportunities for service improvement.
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- Maintain support documentation, procedures and knowledge articles.
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- Collaborate with operational, application and technology teams to maintain reliable system services.
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About You n

To be successful, you will ideally have:

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- Experience as a System Analyst, Application Support Analyst, Systems Support Analyst or similar.
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- Strong experience providing functional application or systems support .
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- Experience with incident management, service requests, troubleshooting and issue resolution .
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- Ability to follow established runbooks while using analytical thinking to investigate issues.
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- Exposure to ITSM processes and service management/ticketing platforms .
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- Strong documentation and record-keeping skills.
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- Excellent communication skills with both technical and non-technical stakeholders.
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- Robust analytical and problem-solving capabilities.
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- Experience within airline, aviation, transport, logistics or another operationally critical environment will be highly regarded.
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📌 System Analyst (Queensland)
🏢 Talent International
📍 Queensland