An exciting opportunity is available for an experienced Licensing Officer to join a Victorian Government regulatory organisation. Working within a busy licensing function, you will be responsible for managing enquiries, assessing licensing and registration matters, providing accurate guidance to stakeholders and ensuring matters are resolved or referred appropriately.
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3 months contract role.
About the role n
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- Act as a key point of contact for telephone, written, online and in-person enquiries.
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- Assess enquiries and resolve first-tier matters where appropriate.
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- Provide accurate guidance and support regarding licensing, registration and regulatory requirements.
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- Assess matters in accordance with relevant legislation, policies, procedures and guidelines.
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- Identify matters requiring further consideration and refer them to the appropriate internal or external area.
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- Liaise with internal teams,
external stakeholders and members of the public.
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About you nn
- Experience within a Victorian Government or regulatory environment.
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- Experience working with licensing, registration, compliance, regulatory or similar processes.
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- The ability to understand, interpret and apply legislation, policy and procedural guidelines.
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- Confidence managing enquiries and determining the appropriate course of action or referral pathway.
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- Robust attention to detail and ability to maintain accurate records.
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- High computer literacy and an understanding of confidentiality and privacy requirements.
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- A collaborative and resilient approach when working within a busy team environment.
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- A tertiary qualification in law will be highly regarded
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📌 Licensing Officer (Victoria)
🏢 Talent
📍 Victoria
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