Job Description

Client Service & Administration Officers – NSW Government n
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- NSW Government

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- 6 positions available

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- Contract to 30 October 2026 + possibility of extension

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- Newcastle West – onsite Monday to Friday

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- $46.58 including superannuation ($41.59 per hour + super)

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Our client is a NSW Government organisation seeking Client Service Officers and Administration Support Officers to join their Newcastle-based team.

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There are six positions available across two role types :

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4 x Client Service Officers

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2 x Administration Support Officers

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These positions are based onsite in Newcastle West , working Monday to Friday from approximately 9:00am to 5:00pm.

Role Summary n
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These roles support the delivery of customer-focused services through a combination of client service, administration, records management and case support.

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Depending on the position, you may be responsible for assisting customers and stakeholders, managing enquiries, maintaining accurate records, preparing correspondence and documentation, and supporting the day-to-day administration of customer matters.

Client Service Officer – 4 Positions n
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Key responsibilities may include:

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Responding to customer, family, representative and stakeholder enquiries by phone and email.

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Providing clear and accurate information while delivering a skilled and empathetic customer experience.

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Managing customer interactions and maintaining accurate records and case information.

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Supporting customer matters, including administrative and financial management activities.

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Liaising with internal teams, government agencies, service providers and community organisations.

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Escalating complex enquiries,



complaints or sensitive matters appropriately.

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Administration Support Officer – 2 Positions n
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Key responsibilities may include:

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Providing administrative and operational support to the team.

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Managing correspondence, shared inboxes, records and electronic documentation.

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Completing data entry and maintaining accurate customer and stakeholder information.

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Preparing documents, correspondence, reports and other administrative material.

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Assisting with meetings, research activities and general team coordination.

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Managing competing priorities and completing work within required timeframes.

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About You n
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We are looking for candidates with:

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Previous experience in customer service, administration, case support or a similar environment .

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Strong written and verbal communication skills.

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A professional and empathetic approach when dealing with customers, including people experiencing sensitive or complex circumstances.

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Strong organisational skills and attention to detail.

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Confidence using computer systems, email, databases and records management systems.

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The ability to manage competing priorities and work effectively in a busy team environment.

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Previous experience within NSW Government, financial administration, community services, customer service centres or case management environments would be advantageous.

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Successful candidates will be required to complete a National Criminal Record Check and two reference checks.

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On offer are multiple contract opportunities with a highly sought-after NSW Government organisation, based conveniently in Newcastle West.

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To submit your CV for consideration, please use the APPLY button below.

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📌 Administration Officers | NSW Gov | Multiple Roles (Bar Beach)
🏢 Computracts Pty
📍 Bar Beach