Customer Service Representative - Part-time - NSW Government /n
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- Part-time approx. 17 hours per week | 2 month temp role
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- NSW State Government Role | $37.5per hour
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- Immediate Start | Penrith Location
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- Part-time approx. 17 hours per week | 2 month temp role
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- NSW State Government Role | $37.5per hour
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We are seeking customer-focused individuals to join a NSW Government service centre team as a Digital Service Representative. In this face-to-face role, you will support customers as first point of contact, provide guidance whilst using online services and technology and assist to create positive digital customer experiences.
About the role /n
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- Provide skilled, friendly service to customers visiting the service centre, with a focus on guiding them to use digital channels.
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- Assist customers with complex transactions, resolve complaints where possible, and escalated unresolved issues through the appropriate channels.
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- Support customers to adopt online services by providing clear advice,
education and hands‑on assistance with digital tools.
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- Monitor digital performance in the service centre and take initiative to drive usage and improve service outcomes.
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About you /n
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- Proven experience in a customer-facing role (call centre, administration, retail or similar).
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- Excellent written and verbal communication skills and strong email etiquette.
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- Previous experience in an office environment with intermediate computer skills
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- Technically savvy with the ability to quickly learn new systems and software.
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- Own transport as travel between service centre locations may be required.
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What's next /n
Applications will be reviewed for this role and only suitable applicants will be contacted
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We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear
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📌 Customer Service Representative - Part-time - NSW Government (Sydney)
🏢 Alexander Appointments
📍 Sydney
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