Job Description

## Warehouse & Service Support CoordinatorApply: 8 Wayne Ct, Dandenong, Victoria - 3175: Coperion: Full time: Posted Today: R-920301 Warehouse & Inventory: Receiving, storage, stock accuracy■ Goods receipt

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- Receive all inbound deliveries—capital equipment, spare parts, and consumables—checking quantities and condition against purchase orders and packing lists.
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- Inspect and report discrepancies (short shipments, damage, incorrect items) promptly to purchasing and the relevant supplier or freight forwarder.
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- Book received goods into the inventory/ERP system accurately and on the same day, recording lot, serial, or batch details where applicable.
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- Unpack, label, and put away stock to the correct bin or storage location, keeping heavy and oversized equipment safely handled and stored.■ Stock control & housekeeping
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- Maintain accurate on-hand stock levels through disciplined transactions and regular cycle counts and stocktakes.
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- Keep the warehouse clean, orderly, and compliant—clear aisles, correct storage, and safe racking loads.
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- Flag slow-moving, obsolete, or minimum-level stock to support aftermarket and purchasing decisions.02 Order Processing & Dispatch: Pick, pack, document, ship
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- Pick and process spare parts and equipment orders against sales orders, verifying items, quantities, and part numbers before packing.
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- Pack goods to a professional standard for domestic and trans-Tasman freight—protecting equipment in transit and meeting export-packing requirements for Current Zealand shipments.
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- Prepare dispatch documentation: delivery dockets, consignment notes, packing lists, and any dangerous goods or export paperwork.
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- Book freight with carriers, compare service levels and costs, and select the right method for urgency and value.
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- Provide tracking details and expected delivery dates back to sales, service, and customers, and follow up on delayed or lost consignments.
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- Coordinate returns, warranty items, and credits back into stock, and manage outbound goods sent for repair or calibration.03 Deliveries & Local Logistics Site drops, collections, transport
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- Carry out local deliveries and collections of parts, tools, and equipment to customer sites and suppliers as required.
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- Load and secure vehicles correctly, observing load limits, restraint requirements, and safe handling.
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- Coordinate larger transport and craneage for capital equipment movements, liaising with third-party carriers.
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- Deliver tools and staged parts to technicians on site when a job calls for it, keeping the service team supplied.04 Service Support & Tool Management Job prep, planning, coordinated tool store■ Preparing & planning jobs
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- Work closely with the service department to prepare and plan for upcoming field and workshop jobs—reading the job scope and getting ahead of what each one needs.
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- Stage tools, spare parts, consumables, and equipment for each job in advance, kitted and checked so technicians can mobilize without delay.
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- Confirm parts availability early and raise orders for anything missing, escalating long-lead items before they hold up a job.
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- Prepare and issue job packs—drawings, service reports, calibration records, and site paperwork—alongside the physical kit.■ Tool store & equipment control
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- Own and maintain the service tools in one coordinated, well-organized area—every tool with a home, clearly labelled, and easy to find.
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- Run a sign-out/return system so tools are tracked to technicians and jobs, and account for what is out, in, and overdue.
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- Inspect tools on return; clean, service, and store them, and remove damaged items from use until repaired or replaced.
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- Maintain the calibration and test-and-tag schedule for tools and test equipment, keeping records current and compliant.
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- Manage consumables and shop supplies, reordering to set minimum levels, and recommend new or replacement tooling.
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📌 Warehouse & Service Support Coordinator (Victoria)
🏢 Hillenbrand
📍 Victoria