Job Description
Hansshow Australia Pty Ltd is a global leader in Electronic Shelf Labels (ESL), AIoT and smart retail solutions. We work with leading retailers across Australia and Current Zealand to deliver cutting-edge technology that improves operational efficiency and customer experience.
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About the Role
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We are seeking anICT Support & Test Engineerto support the implementation, testing, troubleshooting and maintenance of Hanshow's ESL, digital signage and AIoT solutions.
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You will work closely with customers, project teams and our global engineering team across system deployment, testing, technical support and post-installation support.
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Key Responsibilities
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Install, configure, test and maintain ESL, digital signage and AIoT systems.
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Provide technical support for hardware, software, network and connected-device issues.
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Troubleshoot device connectivity, provisioning, configuration and system integration issues.
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Perform system, integration, regression and user acceptance testing.
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Support software/firmware upgrades and customer deployments.
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Analyse logs and test results and assist with root-cause analysis.
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Prepare technical documentation, test reports and user guides.
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Support project implementation, commissioning, go-live and post-installation activities.
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Work with customers, project managers, developers and global technical teams to resolve issues.
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Provide technical training and support to customers.
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Travel to customer sites across Australia when required.
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About You
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Bachelor's degree in IT, Computer Science, Software Engineering, Electronic Engineering or a related discipline.
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1+ year of experiencein ICT support, system testing, software support or system implementation.
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Knowledge ofWindows/Linux, TCP/IP networking and SQL databases.
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Strong troubleshooting, analytical and problem-solving skills.
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Experience with IoT, connected devices, system testing or enterprise technology is highly desirable.
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Positive communication skills and ability to work independently and collaboratively.
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Willingness to travel to customer sites when required.
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Fluent English and Mandarin are essential.

📌 Ict Support & Test Engineer New South Wales
🏢 Hanshow Australia
📍 New South Wales