Job Description

/n

At Fitness Cartel Health Clubs, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

Join the Cartel! /n

At Fitness Cartel Health Clubs, we’re more than a gym – we’re an exciting and rapid-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role: /n

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction.

This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

Key Responsibilities: /n

/n

- Greet everyone & serve customers at both the front desk & café.

/n

- Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.

/n

- Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.

/n

- Assist parents with booking their kids into Kid's Cartel where needed.

/n

- Learn about our supplement & apparel range to execute supplement & apparel sales to members.

/n

- Perform café duties, including using a coffee machine & making protein shakes.

/n





- Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.

/n

- Perform opening & closing duties in a timely manner.

/n

- Follow directions, prioritise & complete tasks in a timely manner.

/n

- Perform other related duties.

/n

What you’ll need to succeed: /n

/n

- Previous customer service experience with excellent communication skills.

/n

- A "can do" attitude with a thirst for learning & ambition for growth.

/n

- A passion for health & fitness & eagerness to work for the industry.

/n

- Be reliable, proactive, punctual, professional & well-presented.

/n

- Have a strong work ethic.

/n

- Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.

/n

- Computer literacy & ability to learn new systems.

/n

- Communicate & uphold, policies & procedures of the business to customers and staff.

/n

- Hold a current First Aid & CPR Certificates (or willing to attain).

/n

- Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).

/n

- Have Australian working rights.

/n

What we’ll offer you in return: /n

/n

- A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.

/n

- Growth opportunities: Opportunities for training, development, and advancement through our Future Leaders program.

/n

- Perks: /n

/n

- FREE gym membership to all Fitness Cartel locations.

/n

- Discounts on supplements, apparel, and café products.

/n

- Access to Merse Wellness Spas at discounted rates.

/n

- Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

/n

/n

/n

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!

/n

#J-18808-Ljbffr

📌 Receptionist - Mackay
🏢 Fitness Cartel Health Clubs
📍 Mackay