Job Description

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CBS Complete Building Solutions is a trusted provider of insurance and strata building repair services and restoration. We work closely with insurers, strata managers, property owners, assessors, and contractors to deliver high-quality outcomes and exceptional customer service.

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Due to growth, we are seeking an organised, proactive, and detail-oriented Operations Administrator to support our Strata and Insurance teams. This role is ideal for someone who thrives in a fast-paced environment, enjoys administration, and takes pride in keeping processes running smoothly behind the scenes.

About the Role n

As an Operations Administrator, you will provide critical administrative support across our Strata and Insurance divisions. You will be responsible for assisting the internal team with day-to-day administrative tasks, maintaining accurate records, coordinating documentation, managing communication channels, and ensuring claims and job files are kept up to date.

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This role is the backbone of our operations team and is suited to someone who is highly organised, customer-focused, and capable of juggling multiple tasks.

Key Responsibilities n

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- Assist in managing and monitoring shared inboxes for the Strata and Insurance teams.
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- Respond to incoming calls and direct enquiries appropriately.
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- Prepare, process, and maintain electronic job and claim files.
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- Upload, file, and organise documentation, reports, photos, quotes, and invoices.
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- Follow up and chase outstanding documentation from clients, insurers, strata managers, contractors, and other stakeholders.
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- Provide administrative support throughout the lifecycle of strata and insurance claims.
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- Assist with scheduling appointments, inspections, and meetings where required.
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- Update internal systems and databases to ensure records remain accurate and current.
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- Prepare correspondence, documents, and reports for internal teams.
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- Assist with invoicing and general administrative tasks.
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- Support the Strata and Insurance teams to ensure efficient workflow and communication.
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- Maintain a high level of professionalism and customer service in all interactions.
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About You n

To be successful in this role, you will have:

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- Previous experience in an administration, operations support, or customer service role.
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- Strong organisational skills and exceptional attention to detail.
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- Excellent verbal and written communication skills.
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- The ability to prioritise tasks and work effectively in a quick-paced environment.
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- Confidence managing multiple inboxes, phone enquiries, and competing priorities.
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- A professional and team-oriented attitude.
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- Experience in insurance, strata, building, construction, or property industries will be highly regarded but is not essential.
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What We Offer nn
- Hybrid working conditions - Role can be based in Sydney, Newcastle, VIC or QLD
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- A supportive and collaborative team environment.
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- Ongoing training and development opportunities.
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- Exposure to both the strata and insurance sectors.
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- Career growth opportunities within a growing company.
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- Competitive salary package based on skills and experience.
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- The opportunity to be part of a company that values teamwork, accountability, and excellent service.
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📌 Operations Administrator (New South Wales)
🏢 CBS Complete Building Solutions
📍 New South Wales