Forum Recruitment – Melbourne Northern Suburbs VIC
About the role n
This role sits within the Facilities Management team and is responsible for delivering high-quality first-line customer service and administrative support across maintenance, security, and asset-related functions. You will play a key role in coordinating requests, monitoring systems, and ensuring facilities services are delivered efficiently across a broad stakeholder group. Key responsibilities include:
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- Processing and coordinating maintenance requests through the helpdesk system
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- Providing responsive customer service to internal and external stakeholders
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- Supporting invoice processing and financial administration activities
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- Managing security access, passes, and system records
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- Assisting with reporting, records management, and continuous improvement initiatives
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About you n
To be successful in this role it is essential to have:
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- Experience in facilities management, administration, or a similar high-volume workplace
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- Strong organisational skills with the ability to prioritise competing tasks
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- Excellent communication and customer service capabilities
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- High attention to detail with a proactive and solutions-focused mindset
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- Confidence working across multiple systems and stakeholder groups
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What's in it for you? nn
- Opportunity to work within a values-driven, community-focused organisation
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- Supportive and collaborative team environment
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- Exposure to a broad facilities management function
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📌 Help Desk Officer (Victoria)
🏢 Forum Recruitment
📍 Victoria
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