Quality Assurance & Member Experience Analyst Victoria

Quality Assurance & Member Experience Analyst Victoria

24 Sep
|
GMHBA
|
Victoria

24 Sep

GMHBA

Victoria

Job Description
GMHBA is seeking a Quality Assurance Analyst to drive quality, compliance, and member experiences across our Contact Centre operations.
You will review interactions across calls, emails and webchat, identify coaching prospects, and support continuous improvement initiatives with leaders and teams.
You'll bring experience in a Contact Centre/Retail setting, robust PHI knowledge, and excellent stakeholder engagement.

📌 Quality Assurance & Member Experience Analyst Victoria
🏢 GMHBA
📍 Victoria

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