You will own the ITSM engagement in front of the client. You establish the requirement, build the solution to fit how the client's environment actually behaves, and deliver the solution directly or with other team members.
Key responsibilities n
JSM implementations and redesigns for enterprise and government clients
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ESM deployments taking JSM beyond IT into HR, legal, facilities, and other service teams
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ServiceNow to JSM migrations
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Assets and Enterprise Asset Management builds
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Complex approval routing, multi team workflows, and integrations across the Atlassian suite and with external systems
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Contribute to extending JSM with AI alongside client delivery
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Run workshops and present designs to clients
About you n
Hands on JSM configuration experience across request types, workflows, SLAs, automation, and permissions
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Working knowledge of APIs and scripting to support integrations with systems outside the Atlassian suite
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Experience working directly with clients or business stakeholders on requirements and design
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Written and spoken English at the standard enterprise and government clients expect in workshops and design documentation
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The judgement to find the process need behind a stated request,
and to ask for a peer review when a design decision is uncertain
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Full Australian work rights, with no visa sponsorship available for this role
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The ability to obtain an Australian Government security clearance
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ITIL 4 Foundation and Atlassian certifications are well regarded, and we will fund them if you do not hold them yet
About us n
Systemology is a Sydney based Atlassian Gold Partner. We have designed and delivered Jira Service Management and ITSM for enterprise and government organisations since 2012, and over 90% of our delivery work is JSM. At Systemology, JSM and ITSM are the entire practice. We are also extending JSM with AI. We have connected Claude to Jira, we are working towards certification as an Anthropic partner, and we are developing apps for the Atlassian Marketplace.
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Three days a week in our Pymble office, Tuesday to Thursday
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Travel is minimal, in the order of 10 days a year
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Small delivery team. You report to a director and you are in the room for the decisions
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We fund Atlassian certifications and career development
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Package is negotiable for the right person
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📌 Jira Service Management Consultant (Atlassian ITSM) (Ku-ring-gai Council)
🏢 Systemology
📍 Ku-ring-gai Council
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