Job Description

Customer Experience Officer - Brisbane Airport n

Apply: Part time: Posted Today: JR8141

About the Company n

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued.

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To find out more visit our website at

About the role n

MSS Security is seeking Permanent Part Time Customer Experience Officers to join our team at Brisbane Airport. In this role, you will assist passengers by providing directions and information while delivering a high standard of customer service in a busy airport workplace.

Duties include but are not limited to n

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- Provide a warm, professional welcome to passengers and visitors throughout the terminal
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- Offer transparent directions and guidance to passengers to help them navigate the terminal efficiently
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- Maintain a high standard of customer service
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- Enhance the passenger experience during peak periods by proactively guiding passengers and providing clear, helpful information to support smooth terminal flow.
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Requirements nn
- Full Australian working rights
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- Ability to undergo and pass a national security police check
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- Ability to undergo and pass a medical assessment (including drug and alcohol testing)
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- Strong customer service skills with excellent verbal and written communication
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- Ability to stand for extended periods, up to 12 hours
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- 24/7 availability required for a Part Time rotating roster (AM and PM)
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Master licence - 41299

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📌 Customer Experience Officer - Brisbane Airport (Queensland)
🏢 Mss Security
📍 Queensland