Training Facilitator -Customer Service - Top Juice

About Top Juice
Top Juice is a fast-paced, customer-focused fresh food and juice retailer. We pride ourselves on delivering fresh, high-quality products and exceptional customer service while creating a positive and energetic environment for our customers and team.

We are looking for an enthusiastic and experienced Training Facilitator -Customer Service to join our team and help take our customer service standards, training, and team performance to the next level across our corporate stores and franchise network.

About the Role
As our Training Facilitator -Customer Service, you will play a key role in maintaining and improving customer service standards across Top Juice.

You will work closely with Corporate Store Managers and their teams, as well as Franchisees and their teams, to ensure everyone is properly trained, supported, and consistently delivering the Top Juice customer experience.

This is a hands-on role suited to someone who is passionate about people, training, customer service, leadership, and achieving high standards. You will be responsible for delivering training, coaching teams, supporting managers and franchisees, identifying training opportunities, and helping ensure consistency across all Top Juice locations.



You will also be visiting stores across our corporate and franchise network to conduct training.

Key Responsibilities
Key responsibilities include, but are not limited to:

Train and coach Corporate Store Managers and their teams.

Train and support Franchisees and their teams.

Deliver customer service and product training to new and existing team members.

Conduct store visits, assess service standards, and provide constructive feedback.

Support managers and franchisees with team development and performance.

Identify training needs and implement improvement plans.

Help ensure consistent Top Juice customer service standards across all stores.

Support the business with new initiatives, procedures, and operational training.

About You
We're looking for someone who:

Has previous experience as a Training Facilitator -Customer Service, with a strong focus on training and developing staff to deliver excellent customer service.

Has excellent communication and people skills.

Is energetic, positive, skilled, and approachable.

Is comfortable working with both corporate teams and Franchisees.

Is organised and willing to travel between stores when required.

Has a genuine passion for customer service, people development, and creating exceptional customer experiences.

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📌 Training Facilitator -Customer Service - Top Juice (Sydney)
🏢 Top Juice
📍 Sydney