Job Description
Scheduling & Customer Service Coordinator – Residential Construction
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Elite Security Screens and Doors – Riverstone NSW
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This is a role filled with variety. One minute you'll be scheduling technicians, the next speaking with a builder, interpreting a house plan, helping a customer or resolving an issue to keep a job moving. You'll be working in a long-established Riverstone business specialising in window furnishings and security doors, in a small and supportive team of eight.
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Key responsibilities
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Scheduling technicians and installers for measures, installations and service work
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Reading and interpreting house plans and job information
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Liaising with home builders, supervisors and customers
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Coordinating appointments and managing changing schedules
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Managing customer concerns and complaints
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Problem-solving when plans, dates or site requirements change
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Following jobs through and keeping everyone informed
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Supporting the wider team with day-to-day job coordination and administration
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About you
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Previous experience is required for this position
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Experience scheduling technicians, installers or trades
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Experience in residential construction or working with home builders
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Experience reading and interpreting house plans
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Experience in customer service
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Experience in complaint management and conflict resolution
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Experience managing multiple jobs, priorities and deadlines
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Organised, resilient and a confident communicator
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Able to remain composed when priorities change and the day gets busy
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📌 Scheduling & Customer Service Coordinator Residential Construction New South Wales
🏢 Elite Security Screens and Doors
📍 New South Wales