Job Description

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This is an excellent opportunity for someone early in their career who is eager to develop expertise in intelligence-led fraud investigation within a fast-paced, purpose-driven environment.

What You'll Be Doing n

In this role, you'll support the triage, administration, and processing of counter fraud activities across our insurance portfolio. Day to day, you'll:

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Apply your knowledge of the insurance or financial crime industry to support effective fraud identification and case management

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Utilise the intelligence cycle to inform and strengthen counter fraud positions, building this knowledge in a hands-on operational context

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Apply strong critical thinking and logical reasoning to assess complex scenarios and build a coherent picture of events

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Prepare accurate, well-structured briefs and findings for peers and external stakeholders, communicating key information clearly and with precision

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Leverage open-source intelligence (OSINT) techniques or develop this capability to enhance counter fraud outcomes

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Manage a portfolio of cases with a focus on timely turnaround, meeting established metrics and contributing to high customer service standards

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Engage professionally and empathetically with sensitive content, maintaining composure, objectivity, and discretion at all times

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Stay across emerging fraud trends, evolving methodologies, and relevant legislative frameworks including the General Insurance Code of Practice (GICOP) , the Insurance Contracts Act , and the Privacy Act

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Build strong working relationships with internal and external stakeholders,



adapting your communication style to suit your audience

What We're Looking For n

We're open to candidates from a range of backgrounds. Whether you come from insurance, law enforcement, intelligence, or a related field — if you're curious, resilient, and analytical, we'd love to hear from you.

You’ll bring: n

Strong computer literacy and administration skills, with the ability to navigate investigative tools and systems effectively

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Excellent interpersonal skills — you build rapport easily and communicate with confidence across all formats

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Proven time management skills, with the ability to prioritise competing demands and consistently meet deadlines

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The ability to work both independently and collaboratively, with the professional resilience to thrive in a complex, demanding environment

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A naturally inquisitive mindset and a genuine interest in fraud, intelligence, or financial crime

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Tertiary qualifications in intelligence, criminology, justice, or a related discipline would be highly regarded

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Previous experience in the insurance industry, preferably within a claims workplace

The benefits of working at A&G; n

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- Location – This role will be based in the Toowong office.
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- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
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📌 Junior Analyst - Fraud (Queensland)
🏢 Auto & General
📍 Queensland