Job Description
Jetstar Airways in Melbourne is seeking a Customer Advocacy Specialist for a 12-month fixed-term contract at our Melbourne Head Office to manage escalated customer cases and provide effective daily case resolution.
The role requires senior-level customer care experience, solid communication skills, and the ability to balance customer outcomes with cost and risk.
Experience with case management systems like Recent Skies or Salesforce is desirable.
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📌 Customer Advocacy Specialist Escalations Melbourne Victoria (Australia)
🏢 Jetstar Airways
📍 Australia
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