Job Description

Are you curious about what makes customers tick and passionate about turning data into meaningful stories?

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Join our Customer Insights team and help shape decisions across one of Australia and New Zealand's most-loved beauty retailers.

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This is a unique opportunity to see the direct commercial impact of your work, collaborating with teams across MECCA to deepen our understanding of customers and create even better experiences.

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The Role You Could Play

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As our Customer Insights Analyst, you will support the delivery of key customer research programs, including MECCA Voices, our Brand Health Tracker and ad hoc research projects.

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You will combine strong analytical thinking with engaging storytelling to deliver insights that are clear, actionable and influential.

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- Support the management and ongoing development of our Brand Health program, including quarterly reporting and biannual presentations
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- Manage key elements of MECCA Voices, including the Tableau dashboard, annual survey updates and stakeholder requests
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- Deliver end-to-end research projects using Askable, from stakeholder briefs and questionnaire design through to analysis and reporting
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- Translate customer behaviour, Net Promoter Score and brand health data into compelling insights for business reporting and decision-making
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- Support the MECCA Makers research community, including member replenishment, profiling and the gifting program
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What You Will Bring

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You are a curious and commercially minded insights professional who can confidently turn complex information into a clear and compelling story. You thrive in a fast-paced environment and enjoy building trusted relationships with a broad range of stakeholders.

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- 3-4 years of market research or customer insights experience, including at least two years within a research agency
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- Strong end-to-end research capabilities, including questionnaire design, survey scripting, fieldwork management, analysis and reporting
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- Experience managing brand tracking and Net Promoter Score programs
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- Confidence using research and reporting tools such as Q Research and Tableau
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- Excellent communication, presentation and project management skills, with the ability to manage multiple priorities and influence stakeholders at all levels
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A tertiary qualification in business, marketing, analytics or a related discipline will be highly regarded, along with an understanding of retail, beauty and shopper research.

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Your Life At MECCA

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While we are singularly focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team guided by our MECCA values. Our team members bring a solutions-focused, innovative, collaborative and adaptable approach to work - while having a little fun along the way.

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Some of our team member advantages include:

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- Professional development programs and a first-class digital learning offering
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- Health and wellbeing initiatives
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- Reward and recognition programs
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- Access to bonus and incentive programs
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- A generous product allowance and discounts for you and your immediate family, subject to company policy
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There are so many other ways you'll be made to feel part of the MECCA story, as we love to celebrate, surprise and delight our team along the way.

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To learn more about life at MECCA, follow MECCA Brands on LinkedIn or @lifeatmecca. To explore our current opportunities, visit mecca.com.au/careers.

📌 Customer Insights Analyst (Richmond)
🏢 MECCA Brands
📍 Richmond