NTT DATA Australia is hiring a Senior Managed Services Service Desk Agent to be the first contact for clients and vendors. You will handle calls, chats, tickets, and mailbox management, applying ITIL-based procedures to resolve incidents and service requests while maintaining high service quality.
This role requires robust communication, teamwork, and the ability to work a 24x7 roster within a hybrid working arrangement. Relevant ITIL certification and networking knowledge are expected.
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📌 Senior IT Service Desk Analyst - Hybrid & 24/7 Support (New South Wales)
🏢 Ntt Data
📍 New South Wales
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