Customer Service & Dispatch Administrator – Healthcare Equipment

At Statewide Home Health Care , the work behind each delivery matters. Our customers rely on us for equipment that supports their care and independence, and they rely on our team to keep them informed along the way.

We’re looking for an organised, capable Customer Service & Dispatch Administrator to help coordinate that work. Based at our Moorabbin office, you’ll manage bookings, process orders, communicate with customers and health professionals, and keep our drivers and technicians up to date.

This is a varied role for someone who enjoys solving practical problems, keeping track of the details and helping a busy team deliver good service.

What you’ll do

- Schedule equipment deliveries, installations and collections across Victoria.

- Prepare and update driver schedules, confirming access requirements and job details before each visit.

- Process orders, allocate equipment and assist with invoicing and related administration.

- Speak with customers, families, allied health professionals and other referrers about bookings and delivery updates.

- Work closely with our drivers, technicians, warehouse and customer service teams to keep jobs moving.

- Maintain accurate records of equipment movements, bookings and customer communication.





- Respond promptly when plans change and help resolve scheduling or service issues.

What you’ll bring

- Experience in customer service, administration, scheduling or dispatch.

- Strong computer skills and confidence learning new systems. Experience with scheduling, inventory or accounting software would be helpful.

- Clear, skilled communication over the phone and in writing.

- The ability to organise competing priorities and follow through on details.

- A calm, practical approach when a day doesn’t go to plan.

- Care and patience when assisting older people, people with disability and their families.

Experience in healthcare equipment or a related service business would be valuable, but we’re also interested in applicants with strong coordination and customer service experience from other industries.

What we offer

- A stable, full-time position with an established healthcare equipment business.

- A varied role with genuine responsibility for the day-to-day flow of work.

- Training in our products, systems and processes.

- A supportive team and work that makes a difference to the people we serve.

- A competitive salary based on experience.

If you’re someone who likes bringing order to a busy day and takes pride in helping people, we’d like to hear from you.

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📌 Customer Service & Dispatch Administrator – Healthcare Equipment (Melbourne)
🏢 Statewide Home Health Care
📍 Melbourne