Job Description

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If you've spent the last few years supporting complex enterprise applications, digging into logs, debugging scripts, writing SQL queries, and owning problems through to resolution, this is worth a read.
n Our client is a Fortune 500 enterprise technology company and one of the world's leading SaaS platforms, used by thousands of organisations globally to run mission-critical workflows at scale. Their Technical Support organisation is the frontline between the product and the customers who depend on it, and they're growing.

The role n

You'll manage technical support cases end-to-end, triaging, investigating, troubleshooting, escalating where needed, and communicating clearly with customers throughout. You'll work across multiple cases concurrently, apply root-cause analysis disciplines, and collaborate with engineering and product teams when things get complex.
n Real technical problems. Enterprise scale. A structured team that takes the craft of support seriously.

What you'll need n

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- A background in application support: ideally supporting products from well-known enterprise vendors. Desktop support or infrastructure-only backgrounds are not the right fit here.
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- Working knowledge of SQL and relational databases: writing basic queries,



understanding data retrieval and relationships. The specific flavour (MySQL, PostgreSQL, SQL Server, Oracle) matters less than genuine hands-on exposure.
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- Comfort working in a Linux environment: navigating the terminal, running commands, reviewing logs, basic configuration. Any flavour is fine.
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- Solid understanding of ITIL and enterprise support processes: ticket management, triage, escalation procedures, problem management, SLA adherence.
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- Solid customer communication skills: written and verbal. This organisation places real value on candidates who can demonstrate a commitment to positive customer outcomes, including managing challenging conversations professionally.
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Good to have (not required) nn
- Integration support experience (REST/SOAP APIs, SSO, LDAP, identity providers)
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- Experience with enterprise ITSM platforms (administration, configuration, or support)
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The details nn
- 12-month contract with a strong track record of conversion to permanent.
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- Hybrid role: minimum 2 days per week in the Sydney CBD office (Haymarket).
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- Australian Citizens and Permanent Residents only.
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📌 Application Support Engineer (New South Wales)
🏢 Cox Purtell
📍 New South Wales