IT Service Desk Officer - 9 months contract - $66 p/h

IT Service Desk Officer (multiple roles)

Initial contract: until June 2027

Onsite role | Sydney CBD location

$66 per hour including super

We are seeking an experienced IT Service Desk Officer to join a busy technology environment and provide high-quality technical support to end users.

This is a hands-on role suited to someone who enjoys troubleshooting, working directly with users and delivering excellent customer service. You will be responsible for resolving service requests and incidents, supporting end-user technology and ensuring users have the tools and assistance they need to remain productive.

About the Role

- Provide first-level IT support for user enquiries, incidents and service requests, ensuring prompt resolution and minimal downtime.
- Deliver support through the IT ticketing system, face-to-face walk-ups and the IT Service Desk phone line.
- Set up, configure, support and relocate end-user technology, including
- Desktops and laptops
- Monitors and peripherals
- Printers
- Tablets and smartphones
- Desk phones
- Audio-visual equipment

- Troubleshoot network connectivity and performance issues, escalating where required.
- Perform approved software installations and deployments.
- Support user onboarding and offboarding in accordance with established processes.
- Create and maintain user guides and contribute to the IT knowledge base.




- Provide users with technical guidance, assistance and basic training where required.
- Maintain clear and timely communication with users throughout the resolution process.

About You

- Previous experience working in an IT Service Desk or Desktop Support environment .
- Good troubleshooting and problem-solving capabilities.
- Strong knowledge of Windows operating systems .
- Good working knowledge of Microsoft Office 365 and common desktop applications , including Adobe Reader and similar applications.
- Experience supporting end-user hardware, peripherals and mobile devices.
- Valuable time management and the ability to prioritise competing requests.
- The ability to remain calm and effective when working under pressure.
- A proactive, customer-focused approach and a willingness to work as part of a team.

Working Environment

This is a fully onsite position and is not suitable for working from home. You will be required to work onsite to provide hands-on technical support to users and business operations.

Why Apply?

This is an excellent opportunity for an experienced Service Desk professional to work in a dynamic workplace supporting critical technology operations and a diverse user community.

If you have robust technical troubleshooting skills, enjoy working with people and take pride in delivering great customer service, we'd love to hear from you.

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📌 IT Service Desk Officer - 9 months contract - $66 p/h (Sydney)
🏢 Enterprise IT Resources
📍 Sydney