Customer Remediation Lead — Fair Outcomes & Advocacy (Sydney)

Customer Remediation Lead — Fair Outcomes & Advocacy (Sydney)

25 Sep
|
Optus
|
Sydney

25 Sep

Optus

Sydney

Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been impacted by improper sales practices. You will manage complex cases as a customer advocate, determine remediation outcomes and drive improvements to prevent recurrence.

You will work with Quality Control, Regulatory, Legal and operations teams to ensure compliant, fair outcomes and a strong focus on vulnerable customers while influencing senior stakeholders with transparent

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📌 Customer Remediation Lead — Fair Outcomes & Advocacy (Sydney)
🏢 Optus
📍 Sydney

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