Job Description

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Programmed Skilled Workforce is currently seeking a reliable and motivated Venue Services Coordinator to join our team at a Recreation Precinct in Townsville.

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This is a fantastic opportunity to be part of a supportive team delivering high-quality customer service and operational outcomes at a busy and vibrant recreation venue.

About the Role n

As the Venue Services Coordinator, you will play an important role in coordinating the day-to-day delivery of venue services, supporting staff and contractors, and ensuring customers, clients and stakeholders receive a high level of service.

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Key responsibilities will include:

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- Leading and supporting the customer service team to deliver high-quality services to customers and stakeholders.
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- Supervising staff and agency contractors, including onboarding, rostering, training and ongoing support.
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- Coordinating venue functions and events, including client inductions, equipment setup and pack down, reception services and client relationship management.
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- Supporting the development and implementation of standard operating procedures and safe work practices.
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- Ensuring venue operations comply with workplace health and safety, fire safety, environmental and other legislative requirements.
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- Supporting event risk management procedures and promoting safe and inclusive work practices.
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- Coordinating administrative tasks including payments, data entry, records management and maintaining accurate documentation.
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- Promoting venue products and services and identifying opportunities to maximise business outcomes.
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- Building and maintaining positive relationships with clients, industry stakeholders, community groups and other partners.
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- Communicating effectively with customers, staff,



contractors and stakeholders at all levels.
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About You n

We are looking for someone who is confident working in a busy customer-focused environment and can effectively coordinate people, operations and competing priorities.

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You will ideally have:

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- Previous experience in customer service, venue operations, recreation, hospitality, events or a similar environment.
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- Strong interpersonal and communication skills.
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- Experience supervising, coordinating or supporting staff and/or contractors.
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- A proactive approach to problem solving and continuous improvement.
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- The ability to work effectively both independently and as part of a team.
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- A strong understanding of workplace health and safety and the importance of maintaining a safe and inclusive environment.
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Mandatory Requirements nn
- Positive Blue Card – mandatory
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- Current First Aid and CPR Certificate – mandatory
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What We Offer nn
- Opportunity to work within a busy and vibrant recreation precinct.
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- Supportive team environment.
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- Prospect to develop your skills and experience in venue operations, customer service and team coordination.
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- Variety in your day-to-day responsibilities.
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- The opportunity to contribute to positive customer and stakeholder experiences.
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Who we are n

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want.

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At Programmed, we are committed to creating a protected and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

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We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

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📌 Venue Services Coordinator (Townsville)
🏢 Programmed GO
📍 Townsville