Casual Support Worker – Home & Community Based

Grafton, Coffs Harbour & Clarence Valley region

Are you a compassionate individual who is driven by creating an enhanced quality of life for others?
We are looking for experienced Support Workers to join us and support participants through home and community-based services.

About Us

Pivotal Support & Coordination is a values-driven, NDIS-registered provider delivering high-quality, individualised supports. We are passionate about creating protected, empowering, and engaging environments for the individuals and families we support.

Our team culture is supportive, professional, and grounded in best-practice care, with a strong focus on dignity, choice, and meaningful outcomes.

About the Role

As a Casual Support Worker, you will provide home-based and community-based supports, assisting participants to live safely, independently, and meaningfully within their own homes and local communities.

This role is ideal for someone who is empathetic, reliable, and confident supporting participants with a range of needs in real-world environments.

Key Responsibilities

- Providing practical and emotional support in the home and community
- Assisting with daily living activities and personal care (where required)
- Supporting community access, social engagement, and skill development
- Promoting independence, choice, and participant dignity
- Following care plans, risk assessments, and behaviour support strategies




- Completing accurate and timely case notes and documentation
- Communicating effectively with participants, families, and internal teams
- Maintaining professional boundaries and adhering to organisational policies

Essential Qualifications & Compliance

- Minimum Certificate III in Individual Support, Disability, Community Services, or related field
- Current NDIS Worker Screening Check
- Current Working With Children Check (WWCC)
- Current National Police Check
- Current First Aid & CPR Certificate
- Car Registration (with expiry)
- Full Comprehensive Car Insurance (with expiry)
- Current Driver's License (with expiry)

Skills & Experience

- Previous experience as a support worker or in a similar caring role is required
- Experience providing disability or community-based supports
- Strong interpersonal and communication skills
- Empathy, patience, and a genuine commitment to helping others
- Reliable, punctual, and qualified
- Ability to work independently and as part of a team
- Current driver’s licence and reliable vehicle (preferred)

What We Offer

- Casual employment with flexible shift options
- SCHADS Award rates, including penalties and travel reimbursement
- Ongoing training and professional development
- Supportive, values-driven team environment
- The opportunity to make a meaningful difference every day
- Access to a confidential Employee Assistance Program (EAP) available 24/7

Application Deadline: Open until filled

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📌 Experienced Disability Support Worker (Grafton)
🏢 Pivotal Support Coordination
📍 Grafton