Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Application Support Analyst to join our Applications team in Australia.

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The Application Support Analyst supports CT's internal and BAU business systems, helping teams resolve day-to-day issues, improve workflows, and get more value from the tools they rely on. This role provides responsive application support,troubleshootingand user guidance acrossinternal platforms.

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What you'll do:

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- Provide day-to-day support for CT's internal business applications, troubleshooting and resolving user issues in a timely and practical manner.
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- Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.
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- Support and administer a wide-ranging portfolio of SaaS and business applications, including ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare and ShiftCare.
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- Assist with system configuration, user administration, workflow changes and general system housekeeping.
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- Identify opportunities to simplify processes, improve system usability and reduce recurring support issues.
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- Maintain accurate system documentation,



support notes and process guides to promote consistent use of business applications.
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- Contribute to system improvement projects, including workflow enhancements, automation and application changes.
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- Work with internal stakeholders to understand business requirements and translate them into practical system updates and support solutions.
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- Balance day-to-day support activities with improvement initiatives and changing business priorities.
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- Assist the Head of Digital and Platforms with prioritising support activities and evolving business system requirements.
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- Provide a responsive, service-focused experience to internal users and contribute to reliable, well-administered business systems.
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What you'll bring:

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- Experience supporting business applications, SaaS platforms or internal systems within an application support, systems support or service desk environment.
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- Strong troubleshooting skills across application issues, user access, data and workflow errors, and basic system integrations.
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- Comfortable working across a diverse range of business applications and learning new systems quickly.
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- Experience with platforms such as ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack,



Workable, Zapier, Wise-Sync, Lusha, VisualCare or ShiftCare would be advantageous.
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- Ability to work effectively across BAU support, system administration and small improvement projects.
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- Strong stakeholder management skills, with the ability to understand user needs, clarify issues and deliver practical outcomes.
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- A strong focus on reliable systems, consistent processes and internal customer service.
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- Adaptable and comfortable managing competing priorities across different systems and types of work.
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- Curious, proactive and willing to take initiative when investigating issues and identifying opportunities for improvement.
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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- Extensive training and development opportunities that enable continual growth as part of your career planning.
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- Extensive discounts and benefits to maximise your money.
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Application Support Analyst (New South Wales)
🏢 CENTORRINO TECHNOLOGIES
📍 New South Wales