Cumberland City Council is seeking a Customer Experience team lead to drive high-quality, end-to-end service across multiple sites. You will oversee frontline channels and foster a customer-centric culture while ensuring service standards are upheld.
The role requires extensive leadership experience, robust communication, and a proactive approach to change initiatives. Willingness to travel between Merrylands, Wentworthville, Berala, Greystanes and Auburn offices is expected.
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📌 Multisite Customer Experience Leader New South Wales (Australia)
🏢 Cumberland Council
📍 Australia
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