Job Description

3 month temp role with scope for extension About the Role n

We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service team. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM systems and ensuring a smooth and efficient customer experience.

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Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.

Key Responsibilities n

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- Manage and action return and collection requests, ensuring timely turnaround and availability of equipment.
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- Proactively follow up with customers regarding outstanding returns and collection schedules.
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- Coordinate returns and urgent requests with internal stakeholders to meet business deadlines.
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- Build strong relationships with customers and provide a high level of service throughout the return process.
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- Liaise with transport providers and drivers to arrange timely collections.
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- Monitor return timeframes and escalation any potential delays or issues as required.
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- Maintain accurate records and provide updates to relevant teams.
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Skills & Experience nn
- Previous experience in a customer service, customer support, coordination, or administration role.
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- Strong communication skills with the ability to build positive relationships with a wide range of stakeholders.
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- Excellent organisational skills and the ability to manage multiple priorities in a fast-paced workplace.
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- High attention to detail and a proactive approach to problem-solving.
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- Experience coordinating logistics, inventory, or return processes will be highly regarded.
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- Proficiency in Microsoft Office and the ability to learn new systems quickly.
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What's on Offer nn
- Supportive and collaborative team environment.
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- Opportunity to work in a busy and varied coordination role.
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- Scope for extension.
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- Positive workplace culture.
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This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience. His role is being managed by Melanie Hammond 0***.

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📌 Customer Service Coordinator (Queensland)
🏢 People2People
📍 Queensland