Job Description

Full-Time | Based in Mount St John Q4818

n

National Glass is one of Australia's leading suppliers of flat glass products, with a reputation built on quality, reliability, and exceptional service. Our modern site in Mount St John supports a range of processing capabilities, including toughening, laminating, digital printing, advanced edgework, CNC processing, and more.

n

With over 30 years of experience, we pride ourselves on our strong team culture and commitment to outstanding customer service.

n

About the Role

n

We're looking for a committed and detail-focused person to join our team in a full‐time Customer Service & Data Entry role.

n

In this role, you'll have the opportunity to work with valued clients and collaborate across departments to help deliver exceptional products and service.

n

Reporting to the Office Manager, you will play a key role in providing a smooth and skilled experience for our customers. You'll work closely with internal teams to uphold the high standard of service National Glass is known for.

n

Key responsibilities include

n

n
- Handling incoming customer enquiries via phone and email
n
- Entering customer orders accurately into our internal systems
n
- Preparing and sending quotes within required time frames
n




- Communicating with internal teams to ensure customer expectations are met
n
- Supporting the sales team to maintain strong client relationships
n

n

This role requires strong computer skills, solid knowledge of Microsoft Office, and the ability to learn new software systems.

n

About You

n

To succeed in this diverse and challenging role, you'll need to work confidently without close supervision and take pride in consistently delivering excellent customer service.

n

You will have strong organisational skills, keen attention to detail, and the ability to stay focused under pressure.

n

We're looking for someone who brings the following personal qualities

n

n
- Experience in data entry, administration, or customer service
n
- Highly organised, with the ability to manage multiple tasks and deadlines
n
- Accurate and detail-oriented when entering data
n
- Professional communication skills, both written and verbal
n
- Self-motivated, with the ability to work independently in a small office environment
n
- Enthusiastic, with a strong focus on customer satisfaction
n

n

Experience with customer service in the glazing industry is preferred, but not a requirement.

n

If this sounds like you, we'd love to hear from you.

📌 Customer Service & Data Entry Officer (Townsville)
🏢 National Glass
📍 Townsville