Job Description

Level 2 IT Support Engineer – Managed Services n

Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.

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Since 2019, we have grown from our telecommunications roots into a full-service technology provider across Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications .

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We're now looking for a Level 2 IT Support Engineer to join our technical team.

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This is a great opportunity for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.

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Join a Growing Regional MSP

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Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.

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Since 2019, we have grown from our telecommunications roots into a full-service technology provider across Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications .

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We're now looking for a Level 2 IT Support Engineer to join our technical team.

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This is a great chance for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.

What You'll Work On n

You’ll support a broad range of customer environments and technologies, including:

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Microsoft 365, Entra ID, Exchange Online, Intune and SharePoint

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Microsoft Defender and Huntress cybersecurity solutions

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NinjaOne endpoint management, monitoring and patching

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Windows 10/11 and Windows Server

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Active Directory, Group Policy, DNS and DHCP

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Hyper-V and virtualised environments

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UniFi networking, Wi‑Fi, switching and firewalls

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Backup and disaster recovery

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Microsoft 365 migrations and security uplift projects

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New customer onboarding and infrastructure deployments

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Yeastar and 3CX cloud phone systems

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SIP, VoIP, Yealink handsets and business communications

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Microsoft Teams Rooms and meeting room technology

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You won't need to know every platform on day one. We're looking for strong technical fundamentals,



troubleshooting ability and someone who wants to keep learning.

About the Role n

As a Level 2 Engineer, you'll take ownership of more complex support issues, assist with technical projects and help proactively improve our customers' IT environments.

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Your role will include:

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Managing and resolving Level 2 support tickets and escalations

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Troubleshooting Microsoft 365, endpoint, server and networking issues

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Providing remote and onsite customer support

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Configuring Microsoft 365, Entra ID, Intune, MFA and Conditional Access

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Responding to endpoint and cybersecurity alerts

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Assisting with servers, networking, backups and infrastructure

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Deploying computers, Microsoft 365 environments and customer solutions

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Supporting and deploying Yeastar and 3CX phone systems

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Assisting Level 1 technicians with escalations and technical guidance

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Identifying recurring issues, security risks and opportunities to improve customer environments

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Maintaining clear technical and ticket documentation

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This role sits beyond helpdesk support. We want someone who can investigate problems, take ownership and work towards a complete resolution rather than simply passing issues along.

What We're Looking For n

Ideally, you'll have around 3+ years' experience in IT support, managed services or a similar technical environment .

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Previous MSP experience will be highly regarded, but we are also open to hearing from strong support technicians who are ready to step into a genuine Level 2 role.

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Experience across several of the following would be beneficial:

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Microsoft 365 administration

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Entra ID / Azure AD

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Intune and endpoint management

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Windows Server and Active Directory

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Networking, VLANs and Wi‑Fi

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Cybersecurity and endpoint protection

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RMM platforms

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Backup and disaster recovery

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Hyper‑V

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PowerShell

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UniFi

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NinjaOne

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HaloPSA

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Huntress

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Yeastar, 3CX or VoIP

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You do not need experience with every technology listed.

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Just as importantly, we're looking for someone who:

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Takes ownership of their work

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Enjoys troubleshooting and problem solving

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Communicates well with customers and colleagues

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Is proactive and organised

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Understands the importance of cybersecurity and documentation

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Is willing to share knowledge and help less experienced technicians

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Wants to continue developing technically

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What We Offer n

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$65,000–$80,000 + superannuation , depending on experience and capability

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Full-time employment with a growing locally owned technology business

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Access to a company pool vehicle for customer site visits and work-related travel

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Microsoft certification exam fees funded by Tech Barn

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Exposure to a diverse range of technologies rather than being restricted to one area

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Opportunities to work on customer projects and deployments, not just support tickets

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Career development towards areas such as:

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Level 3 / Senior Engineer

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Projects

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Cybersecurity

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Microsoft 365 and cloud specialisation

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Technical leadership

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Working Arrangements n

This is an office-based position from our Shepparton office , with customer site visits throughout the region when required.

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Normal working hours are8:30am to 5:00pm, Monday to Friday .

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Occasional project, maintenance or emergency work may need to occur outside normal business hours; however,after-hours work is outside the norm rather than a regular requirement .

Interested? n

If you're an experienced IT support professional who enjoys solving problems, working across different technologies and taking ownership of customer environments, we'd like to hear from you.

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Join Tech Barn and become part of a growing regional technology business where you'll have the opportunity to broaden your skills, work on meaningful customer projects and continue developing your career.

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📌 Level 2 IT Support Engineer - Managed Services (Greater Shepparton City)
🏢 Tech Barn Managed IT
📍 Greater Shepparton City