Job Description

At CSR, we are building a better future together.

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We are a team of 2,600 people across Australia and New Zealand, collaborating everyday towards our shared purpose, Building solutions for a better future. As a leading Australian manufacturing business, we are at the forefront of developing innovative, sustainable, and high-performing building products and systems.

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At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment where everyone feels valued, can grow and truly thrive.

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The opportunity

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We are seeking an experienced and confident Senior Credit Officer to join our Credit team based in North Ryde.

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In this role, you will take ownership of a high-volume NSW debtor ledger managing collections, aged debt, account queries and claims through to resolution.

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You will need to be comfortable working at pace and confident managing your own ledger. More than simply collecting overdue accounts, we are looking for someone who has a solid eye for detail, follows issues through to completion and knows how to work through complex account queries and claims.

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You will build strong relationships with customers, Account Managers and internal stakeholders to resolve issues quickly, improve outcomes and support healthy cashflow across the business.

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Hours: 8:00am to 4:00pm, Monday to Friday.

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Key responsibilities

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- Manage a high-volume NSW ledger of customer accounts.
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- Proactively collect outstanding and aged debt within agreed trading terms.
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- Manage high-volume collections and prioritise accounts requiring follow-up.
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- Investigate and resolve customer account queries, aged items, and claims.
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- Take ownership of outstanding issues and follow claims through to resolution.
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- Complete account reconciliations using Excel and investigate discrepancies.
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- Build strong working relationships with customers, Account Managers, and internal stakeholders.
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- Work closely with the Credit Manager to manage delinquent or higher-risk accounts.
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- Maintain accurate customer records and notes within the system.
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- Assist with credit limit reviews and increases within delegated authority.
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- Ensure decisions and actions align with CSR's credit policies and delegations.
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About you

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We are looking for an experienced Credit Controller / Senior Credit Officer who is confident managing a busy ledger and knows how to stay on top of competing priorities.

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You will ideally bring:

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- Strong experience in collections, aged debt, and account reconciliation.
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- Confidence managing customer queries and claims from initial investigation through to resolution.
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- Intermediate Excel skills, particularly for account reconciliations.
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- SAP experience is highly regarded.
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- Excellent communication and relationship-building skills.
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- Confidence having conversations with customers regarding overdue accounts.
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- Strong attention to detail with a focus on accuracy and follow-through.
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- An organised, proactive approach and the ability to manage a high workload.
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- A positive, solutions-focused attitude.
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What we offer

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We strive to support your professional and personal growth. Here are some of the benefits you will enjoy as part of the CSR team:

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- Supportive and collaborative culture that fosters innovation and inclusion.
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- Care and wellbeing benefits and access to our Employee Assistance Program
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- Rewarding career opportunities with on-the-job learning, development, and opportunities to grow within and across our brands
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📌 Senior Credit Officer (Ryde)
🏢 Csr
📍 Ryde