Our client is a major Australian services business with a strong presence in the Sydney market. They're currently investing in a significant digital transformation, modernising customer-facing platforms across their motor and CTP insurance products.
About the Role
Join a consumer value stream driving a CTP legacy uplift program. You'll work closely with design, product and technology teams, acting as a key interface between business and tech. This is a UX-focused BA role, translating requirements into improved digital customer journeys, with a mentoring component guiding other BAs.
Benefits
- $950/day + Super
- Hybrid working from a Sydney CBD office
- 6 month initial contract with a business investing heavily in digital transformation
- Genuine scope to lead across a complex, multi-squad initiative
Duties / Key Responsibilities
- Lead discovery, scoping and requirements definition from ideation through to go-live
- Map current and future state customer journeys across digital CTP workflows
- Facilitate workshops to align stakeholders on business needs, priorities and solution options
- Decompose initiatives into features, producing user stories,
process maps and supporting documentation
- Collaborate with UX, product and technology teams, and support the Product Owner with backlog analysis and defect triage
Skills and Experience
- 5+ years' experience as a Senior BA within financial services; general insurance experience desirable
- Solid BA experience in digital or customer-facing environments
- Proven experience working within agile delivery teams
- Background in process mapping, customer journeys and workflow optimisation
- Exposure to B2C platforms or retail products; insurance experience (especially CTP or motor) highly desirable
- Comfortable operating in transformation or legacy uplift programs
- Excellent communication, facilitation and stakeholder engagement skills
- Preferred: experience delivering digital transformation initiatives within insurance, or working across mainframe/legacy environments integrated with modern digital platforms
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📌 Senior Digital Business Analyst - Insurance (Sydney)
🏢 Allura Partners
📍 Sydney
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