Job Description

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- Full time role with one of Australia's leading boutique hotel groups
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- Melbourne CBD Head Office with hybrid working
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- The ideal step up from reservations or events coordination into hotel sales
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Are you known for the quality of your follow-through as much as your energy?

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Lancemore Hotels is looking for a Conference and Event Sales Executive who combines warm, polished customer service with a sharp eye for detail to manage conference and events enquiries across our portfolio, from first contact through to confirmed booking and handover.

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Reporting to the Director of Sales, you'll be a key part of a high-performing, supportive sales team in a family-owned business that has been a leader in boutique luxury and residential conferencing since 1986.

About the role n

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- Respond to inbound conference and events enquiries by phone and email with warmth, speed and professionalism
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- Qualify leads, prepare accurate proposals and quotations, negotiate terms and convert enquiries into confirmed business
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- Manage contracts and deposits with a high level of accuracy, and hand confirmed bookings over cleanly to our on-property teams
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- Conduct site inspections and familiarisation visits, with thorough follow-up
n Identify upsell and cross-sell opportunities across accommodation, dining and activities, and across the wider Lancemore portfolio
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- Look after a portfolio of existing clients, and re-engage past clients to generate new enquiries
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- Keep the pipeline current and accurate in our CRM and contribute to weekly forecasting and reporting
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- Support the Director of Sales with campaigns, promotions and outbound sales activity
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What we're looking for n

At least 2 years' experience in a hotel or venue, reservations or conference & events, with exposure to the full enquiry-to-booking cycle
n Excellent phone manner and written communication, with the confidence to represent a premium brand
n High attention to detail: you catch the errors before the client does, particularly in proposals, contracts and event orders
n Strong organisation and time management, comfortable juggling multiple enquiries and deadlines
n A natural relationship builder with a genuine customer-service orientation
n Sound skills across Microsoft Office, CRM and property management systems (iVvy experience a bonus)
n A positive, can-do attitude aligned with our values

Why join Lancemore Hotels? n

Since 1986, Lancemore Hotels has been a trailblazer in boutique luxury and residential conferencing. We blend the soul of a family-owned business with the polish of a leading lifestyle brand. You'll be part of a values-led team focused on performance, personal growth and authentic hospitality.

We offer: n

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- A hybrid working model for flexibility and balance
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- Genuine career progression across a growing hotel group
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- A fun, inclusive, high-performance culture
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- Staff discounts, incentives and engaging team events
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- A chance to make a real impact in a business that values your input
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Our Values n

Fun | Authentic Hospitality | Growth | Ownership Mindset | Caring | Performance

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📌 Group Sales Executive (Victoria)
🏢 Lancemore Group
📍 Victoria