Job Description

Exigo Tech is a Sydney-based Technology Solutions Provider focused on providing solutions in three significant verticals: Infrastructure, Cloud, and Application to businesses across Australia. We help companies reach operational efficiencies by empowering them with technology solutions that drive their business processes.

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Exigo Tech is currently looking for Computer Network and System Engineer

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Join a Growing Managed Services Team

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Are you passionate about technology, love solving problems, and enjoy helping people? We are looking for an enthusiastic Computer Network and System Engineer to join our Managed Services team supporting a diverse portfolio of business customers across Australia.

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This is an excellent opportunity for someone who has a solid foundation in Microsoft technologies and end-user support, and who is eager to expand their skills across cloud, networking, cybersecurity, and infrastructure technologies.

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You'll work alongside experienced engineers in a fast-paced Managed Services Provider (MSP) environment, gaining exposure to a broad range of technologies while delivering exceptional customer service. The role aligns with first-line support responsibilities, ticket management, customer communication, and escalation practices described in Exigo Tech's existing Service Desk Engineer position description.

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Network Infrastructure

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- Design, configure, and maintain LAN, WAN, and VPN networks.
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- Implement and manage network security measures, including firewalls and intrusion detection systems.
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- Monitor network performance and troubleshoot network issues as needed.
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- Collaborate with third-party vendors for network-related projects and services.
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System Infrastructure

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- Administer and maintain server infrastructure, including Windows and Linux systems.
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- Install, configure, and upgrade hardware and software components.
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- Manage virtualization technologies (e.g., VMware, Hyper-V).
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- Ensure system backups and disaster recovery plans are in place and tested.
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- Responding to and resolving IT incidents, service requests, and system enhancement needs based on defined service levels and business priorities.
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- Diagnosing and troubleshooting hardware (server,



workstations) software (Microsoft365, SharePoint, Teams, Azure) and network devices using remote monitoring and management (RMM) and mobile device management (MDM) tools.
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Security

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- Implement security best practices and policies to protect network and system resources.
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- Perform regular security assessments and audits.
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- Respond to security incidents and breaches, including incident analysis and remediation.
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Monitoring and Troubleshooting

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- Monitor network and system performance using monitoring tools.
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- Resolve technical issues and provide support to end-users.
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- Troubleshoot hardware and software problems in a timely manner.
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- Administrating and managing the service ticket lifecycle using ticketing systems (Kaseya), ensuring timely logging, categorization, prioritization, resolution and documentation of all IT service requests.
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Documentation

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- Developing, maintaining and updating technical documentation, including system specifications and knowledgebase resources for ongoing support and reference.
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- Maintain accurate and up-to-date documentation for network and system configurations.
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- Create network and system diagrams, as well as standard operating procedures.
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- Work closely with IT teams and stakeholders to understand business requirements.
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- Collaborate on projects related to network and system enhancements.
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- Provide technical expertise and support for IT initiatives.
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Technical Skills

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- Microsoft Technologies
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- Microsoft 365 administration and support
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- Exchange Online
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- Microsoft Teams
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- SharePoint Online
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- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
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- User and license administration
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- Basic understanding of Microsoft Azure
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- Identity and access management concepts
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- Cloud infrastructure concepts
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End User Support

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- Hardware and software troubleshooting
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- Printer and peripheral support
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- Mobile device support (iOS and Android)
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- Remote support tools and methodologies
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Networking Skills

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- We are particularly interested in candidates who have a strong interest in networking and infrastructure technology.
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- You should have a good understanding of:
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- TCP/IP
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- DNS and DHCP
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- LAN and WAN technologies
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- Wi-Fi networking concepts
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- VPN connectivity
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- Routers, switches, and firewalls
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- Basic network security principles
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Functional Skills

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- Enjoys troubleshooting and problem-solving.
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- Has excellent communication and customer service skills.
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- Takes ownership of issues through to resolution.
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- Works well under pressure and can prioritise effectively.
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- Is passionate about learning new technologies.
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- Has a positive attitude and strong attention to detail.
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- Enjoys working collaboratively within a team environment.
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- Demonstrates initiative and a willingness to continuously improve. These qualities alignclosely with the communication, problem-solving, teamwork, learning, customer service,and attention-to-detail attributes identified in the existing Service Desk Engineer roleprofile.
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Qualifications and Skills

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- Certificate IV in Information Technology or equivalent.
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- 1+ years of experience in an IT support, Service Desk, or MSP environment.
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- Robust Microsoft 365 and Windows support experience.
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- Excellent verbal and written communication skills.
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- Full Australian work rights.
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Highly Desirable

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- Microsoft 365 Fundamentals (MS-900)
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- ITIL Foundation
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- CompTIA A+
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- CompTIA Network+
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- Exposure to managed services environments
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Compensation: A$80K/yr – A$100K/yr

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Benefits and perks

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- Centrally located in Norwest – save hours on your daily commute!
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- Exposure to a vast range of new technologies.
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- Customized Training and Development Plan.
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- Be part of a friendly team with a vast amount of knowledge.
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- Be part of a growing and expanding company with plenty of room for career growth.
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📌 Computer Network and System Engineer (Hatfield)
🏢 Exigo Tech
📍 Hatfield