Job Description

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- Permanent role with exccellent REM
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- Work with a household name
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- Sydney OR Melbourne location
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We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

Key Responsibilities n

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- Provide technical leadership for IAM platforms (no people management responsibility)
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- Drive solution design validation, troubleshooting support, and technical governance
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- Act as escalation point for complex IAM issues and integrations
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- Work hands-on on incidents, service requests, and problem tickets
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- Perform deep troubleshooting and root cause analysis (RCA)
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- Support access provisioning issues, PAM onboarding, and integration failures
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- Ensure SLA adherence and operational stability
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- Lead and actively participate in priority incident calls
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- Provide technical ownership during Major Incident Management (MIM)
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- Support real-time mitigation and post-incident RCA activities
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- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
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- Identify and implement automation and process improvements
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- Contribute to runbooks, SOPs, and knowledge management
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- Support audit, compliance, and remediation activities
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Required Skills (Must Have) Core IAM & Authentication Technologies nn
- Strong hands-on experience in:
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- SailPoint Identity Security Cloud (ISC)
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- Radiator RADIUS Server
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- RSA Authentication Manager
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nOperational & Support Expertise nn
- ITIL Knowledge
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- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
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- Solid capability in incident handling, RCA, and system troubleshooting
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- Experience in production support environments for critical security services
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IAM Functional Knowledge nn
- Strong understanding of:
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- Identity lifecycle management (Joiner–Mover–Leaver)
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- Access provisioning & de-provisioning
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- Authentication and MFA workflows
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- RBAC / governance concepts
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📌 Sailpoint IAM Enterprise Tech Lead (New South Wales)
🏢 luvo Talent
📍 New South Wales