The Partnerships Coordinator is responsible for providing a high level of service and support to customers throughout the entire order journey. The role acts as a key point of contact between customers, suppliers, sales, warehouse, decoration and internal teams to ensure orders, enquiries and issues are managed accurately, professionally and within agreed timeframes.
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Respond to customer enquiries via email, phone and online platforms in a qualified and timely manner.
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Build strong working relationships with customers and provide a positive customer experience.
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Assist customers with product, sizing, availability, pricing and order enquiries.
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Provide regular and proactive updates regarding order progress, delays, backorders and expected delivery dates.
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Manage customer concerns and complaints professionally and work towards practical resolutions.
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Escalate complex or sensitive issues to the appropriate team member when required.